Innovation Workshops

Fragmented processes across multiple departments caused delays, inefficiencies, and a lack of clear communication, resulting in operational bottlenecks.

A simplification program through grassroots workshops involved 91 workshops with over 1,000 employees. This resulted in 500+ ideas, 100+ implemented, leading to improved decision-making and customer satisfaction.

Lean

Process Mapping

Dashboard Analytics

Simplification Workshops

Employees across various departments

Instilling an innovation culture and generating 100's of innovation ideas

The existing user experience (UX) and services were not attracting millennial users, leading to disengagement with digital health platforms.

Workshops focused on defining personas and refining user experience through iterative prototyping. These sessions ensured that the new digital health platform was more appealing to younger audiences, increasing overall engagement and interaction.

Journey Mapping,

Persona Mapping

MVP Prototyping

Workshops, Process Mapping, Consulting

Clinical Teams, Patient Focus Groups, Admin Teams, Leadership

Improved user experience

Communication breakdowns across departments were causing misalignment, leading to delays and poor KPI performance.

Conducted workshops that facilitated collaborative design thinking sessions, allowing departments to align on shared KPIs and implement clearer communication paths, resulting in more efficient handovers.

Design Thinking

Workflow Redesign

Process Mapping

Workshops, Interviews, Consulting

Operations, Quality, Various Departments

Increased quality

KPIs tracking complexity across various departments and roles hindered efficient performance tracking.

Workshops were held to co-create personalized KPI dashboards, using data analytics and prototyping. Cross-department collaboration enabled the design of user personas for a tailored KPI experience.

Design Thinking

Data Analytics

Dashboard Development

Workshops, Interviews, Consulting, Digital Solutions

Data, IT, Strategy

Service personalization

Healthcare staff struggled with a lack of centralized data, which hindered effective care monitoring and decision-making across departments.

Workshops enabled the design of a comprehensive service operation dashboard, centralizing data to provide real-time insights, allowing for more informed, data-driven decisions across clinical and administrative teams.

Service Design

Process Automation

Dashboard Development

Workshops, Interviews, Consulting, Digital Solutions

Operation, Digital, Care Delivery

Improved decision making

Imaging diagnostics services were inconsistent across the country, with rural areas facing significant coverage challenges and lower-quality access.

Workshops brought together radiology and IT teams to ideate and design solutions for improving diagnostic access, especially in underserved areas, leading to enhanced and more equitable imaging services.

Design Thinking

Ideation Workshops

Workshops, Consulting, Digital Solutions

Radiology, Digital, Strategy

Digitally transforming business models

Limited digitization in rural healthcare impacted service quality and accessibility.

Strategic planning workshops were used to align public, private healthcare, and telecom stakeholders. These workshops facilitated the design of innovative digital solutions like IX and SaaS, improving service delivery in underserved areas.

Strategic Planning

Design Thinking

Workshops, Consulting

Strategy, Government Leaderships, Operations, Medical Staff

Digitally transforming service models

Imaging devices faced frequent downtime due to inconsistent maintenance schedules, impacting diagnostic efficiency.

The workshops allowed stakeholders to co-develop predictive maintenance workflows using Digital Twin technology. This approach provided real-time data-driven insights, helping to minimize maintenance disruptions and enhance operational efficiency.

Design Thinking

Use Case Development

Workshops, Consulting, Digital Solutions

Diagnostic Imaging, Operations, IT

Improved operational efficiency

Radiologists were struggling with high volumes of cases without a system to prioritize critical ones, leading to inefficiencies and delays in urgent care.

The workshops identified key AI use cases, enabling the development of a workflow for prioritizing imaging cases based on criticality. This reduced wait times for urgent cases and improved operational efficiency.

Design Thinking

Use Case Development

Workshops

AI Vendors, Leadership, Digital, Departments

Improved operational efficiency